Refund policy

1. Start of the cancellation policy

The following cancellation policy applies to contracts for goods that can be shipped as a package by post or another shipping service provider.

2. Right of withdrawal for goods that can be shipped by parcel

2.1. As a consumer, you have the right to withdraw from this contract without giving any reason. The statutory withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

2.2. To exercise your right of withdrawal, you must inform Flasher of your decision to withdraw from this contract by means of a clear statement. You can submit this statement, for example,

by writing to
Flasher GmbH
Rechbauerstraße 31, 2nd floor
A – 8010 Graz
or by email to support@flasher.tech&nbsp.

2.3. To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal within the withdrawal period.

3. Consequences of withdrawal

3.1. If you withdraw from this contract, Flasher shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. Flasher will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you.

3.2. We may refuse to refund until Flasher has received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

3.3. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

3.4. Please send the goods back immediately and in any case no later than 14 days from the date on which you notify Flasher of your withdrawal from this contract to

Flasher GmbH
Rechbauerstraße 31/2
8010 Graz
AT

or to another location specified by Flasher. The deadline is met if you send the goods before the 14-day period expires.

3.5. The costs of return shipments shall be borne by the consumer.

3.6. The right of withdrawal/cancellation does not apply to the following contracts:

• Services, if Flasher – on the basis of an express request by the consumer pursuant to § 10 FAGG and confirmation by the consumer that they are aware of the loss of their right of withdrawal upon complete fulfillment of the contract – had already begun to perform the service before the expiry of the withdrawal period pursuant to § 11 FAGG and the service was then performed in full,
• Goods that are manufactured according to the consumer's specifications or are clearly tailored to personal needs,
• Goods that can spoil quickly or whose expiration date would be quickly exceeded,
• Goods that are delivered sealed and are not suitable for return for health protection or hygiene reasons, provided that their seal has been removed after delivery,
• Goods that, due to their nature, have been inseparably mixed with other goods after delivery,
• Audio or video recordings or computer software delivered in sealed packaging, provided that the seal has been removed after delivery,
• Books, newspapers, magazines, or illustrated magazines, with the exception of subscription contracts for the delivery of such publications,
• Goods that have been damaged intentionally or unintentionally due to improper use. In the event of transport damage, please contact Flasher immediately.
• Products that are returned due to an allergic reaction or intolerance will only be accepted by Flasher if the allergen was not indicated in the product description.
• the delivery of digital content not stored on a physical data carrier, if Flasher – with the express consent of the consumer, combined with their acknowledgment of the loss of the right of withdrawal in the event of premature commencement of contract fulfillment, and after providing a copy or confirmation in accordance with § 5 (2) or § 7 (3) FAGG – has already commenced delivery before the expiry of the withdrawal period pursuant to § 11 FAGG.

Furthermore, the consumer has no right of withdrawal in the case of contracts for urgent repair or maintenance work where the consumer has expressly requested Flasher to visit in order to carry out this work. If Flasher provides additional services during such a visit that the consumer has not expressly requested, or if it delivers goods that are not absolutely necessary as spare parts for maintenance or repair, the consumer has the right of withdrawal with regard to these additional services or goods.
If you have received damaged goods, Flasher asks you to take a photo immediately upon receipt and send it to us. In this case, it is possible to refund the goods.