We, Flasher GmbH, Stremayrgasse 16/4, 8010 Graz, as the operator of the mobile customer app, are responsible for processing the personal data of users of the mobile customer app. You can find our contact details in the imprint of our website www.flasher.tech. The contact persons for questions regarding the processing of personal data are named directly in this data protection declaration. We take the protection of your privacy and private data very seriously. We collect, store and use your personal data only in accordance with the content of this data protection declaration and the applicable data protection regulations, in particular the European General Data Protection Regulation (GDPR) and national data protection regulations. With this data protection declaration we inform you to what extent and for what purposes personal data is processed in connection with the use of the mobile customer app.

1. General information

1.1 Personal data

Personal data is information about an identified or identifiable natural person. This includes all information about your identity such as your name, your email address or your date of birth. However, information that cannot be linked to your identity (such as statistical information such as the number of users of the mobile customer app) is not considered personal data. In principle, you can install our mobile customer app without disclosing your identity and without providing any personal data. We then only collect general information about your visit to our mobile customer app. However, personal data is collected from you for the core functions of the services offered. We then generally only process this data for the purposes of using our mobile customer app, in particular to provide the desired information or functions. When collecting personal data, only the data that is required must be provided. In addition, further information may be possible, which is then voluntary information. We indicate in each case whether the fields are mandatory or voluntary. We will then provide information about the specific details in the relevant section of this data protection declaration. There is no automated decision-making based on your personal data in connection with the use of our mobile customer app.

1.2 Processing of personal information

We will store your information on specially protected servers within the European Union. These are protected by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Access to your data is only possible for a few authorized people. They are responsible for the technical, commercial or editorial support of the servers. Despite regular checks, complete protection against all dangers is not possible. Your personal data is transmitted encrypted over the Internet. We use TLS / SSL encryption (Transport Layer Security / Secure Socket Layer) for data transmission.

1.3 Disclosure of personal data to third parties
We generally only use your personal information to provide the services you request. If we use external service providers to provide the service, their access to the data is exclusively for the purpose of providing the service. We use technical and organizational measures to ensure compliance with data protection regulations and also require our external service providers to do so. Furthermore, we will not pass on the data to third parties without your express consent, especially not for advertising purposes. Your personal data will only be passed on if you have consented to the data being passed on or if we are entitled or obliged to do so due to legal regulations and/or official or court orders. This may in particular involve providing information for the purposes of criminal prosecution, to avert danger or to enforce intellectual property rights.
To the extent that we transmit your personal data ourselves or through service providers to countries outside the European Union, we comply with the special requirements of Art. 44 ff. GDPR and also oblige our service providers to comply with these regulations. We will therefore only transfer your data to countries outside the European Union subject to the level of protection guaranteed by the GDPR. This level of protection is guaranteed in particular by an adequacy decision by the EU Commission or by suitable guarantees in accordance with Article 46 GDPR.

1.4 Legal basis for data processing

To the extent that we obtain consent for the processing of your personal data, Art. 6 Para. 1 lit. a) GDPR is the legal basis for the data processing. To the extent that we process your personal data because this is necessary to fulfill a contract or as part of a contract-like relationship with you, Art. 6 Para. 1 lit. b) GDPR represents the legal basis for the data processing.
If we process your personal data to fulfill a legal obligation, Art. 6 Para. 1 lit. c) GDPR is the legal basis for the data processing. The legal basis for data processing is Art. 6 Para. 1 lit. f) GDPR if the processing of your personal data is necessary to protect a legitimate interest of our company or a third party and this does not protect your interests, fundamental rights and freedoms of personal data require.
As part of this data protection declaration, we always point out the legal basis on which we base the processing of your personal data.

1.5 Data deletion and storage period

We always delete or block your personal data when the purpose of storage no longer applies. However, storage can also take place if this is provided for by legal requirements to which we are subject, for example with regard to legal retention and documentation obligations. In such a case, we will delete or block your personal data after the relevant requirements have expired.

2. Use of our mobile customer app

2.1 Information about your device or your use of the customer app.

Every time you access our mobile customer app, regardless of your registration, we collect your IP address and the time you access our mobile customer app. In addition, the status and the amount of data transferred are recorded as part of this request. We also collect product and version information about the operating system of your device. Your IP address will only be saved for the time you are using the mobile customer app and will then be deleted or anonymized by shortening it. The remaining data is stored for a limited period of time. We use this data to operate the mobile customer app, in particular to identify and eliminate errors, to determine the utilization of the mobile customer app and to make adjustments or improvements. These purposes also include our legitimate interest in data processing in accordance with Article 6 Paragraph 1 Letter f) GDPR.

2.2 Use of cookies

In connection with the use of our mobile customer app – as with many other apps – cookies are used. Cookies are small text files that are stored on your device and store certain settings and data about the use of the mobile customer app. A cookie usually contains an identifier of the entity issuing the cookie as well as information about the age of the cookie and an alphanumeric identifier. Cookies enable us to recognize your device and make any default settings and preferences immediately available. The cookies we use are – as far as possible – so-called session cookies, which are deleted after using or accessing our mobile customer app. In some cases, cookies with a longer storage period can also be used so that your default settings and preferences can be taken into account the next time you use our mobile customer app. However, you can deactivate the storage of cookies. It is also possible to delete cookies that have already been saved manually via the settings of your device. Please note that you may only be able to use our mobile customer app to a limited extent or not at all if you reject the storage of cookies or delete necessary cookies.
With regard to non-essential third-party cookies, you will find a more detailed description of the third-party services we use below. The legal basis for the associated data processing, including any data transfer, is your consent within the meaning of Article 6 Paragraph 1 Letter a) GDPR. Consent once given can be revoked at any time with future effect, in particular by changing the selected settings.
The legal basis for the use of necessary cookies is our legitimate interest in the proper provision of our mobile customer app within the meaning of Art. 6 Para. 1 lit. f) GDPR and - to the extent that contracts are concluded or fulfilled via our mobile customer app - the fulfillment of the contract in this sense of Art. 6 Paragraph 1 Letter b) GDPR.

2.3 Registration and Use

You can register to use our mobile customer app. To do this, you must log in to your Flasher app customer account using your access data. This means that you must have a Flasher app customer account to fully use the app. In addition to the information already stored in your Flasher app customer account, when setting up our mobile customer app you will have the opportunity to make further settings on your Flasher products, such as the standard mode or sensitivity settings. This information serves the purpose of adapting the functions of our mobile customer app or the functions that can be accessed via it to your needs as specifically as possible. The information requested as a mandatory field during registration is necessary to fulfill or initiate a contract with us for certain services. We record the date and time of registration. Please note that various functions of our mobile customer app cannot be used or cannot be used to their full extent if there is no registered use of our mobile customer app.
If consent is given, the legal basis for processing data for registration is Article 6 (1) (a) GDPR. If you register with us to fulfill or initiate a contract, the legal basis for processing the data is also Article 6 Paragraph 1 Letter b) GDPR. When you register for our mobile customer app, you will have the opportunity to create a Flasher app customer account. If you already have a Flasher app customer account, you can log in to our mobile customer app using your access data. In this case, further registration is not required. The data in the customer account will be stored by us for as long as an active customer relationship exists. If no activity is detected over a period of three years, the status of the customer relationship is set to inactive. You can request the deletion of your customer account at any time.

2.4 Flasher website

For certain functionalities, our mobile customer app redirects you to parts of our Flasher website ( www.flasher.tech ), for example to access the FAQ and tutorial sections stored there or our contact form. If you use these services using our customer app, the special data protection information and general terms and conditions for our website apply.

2.5 Flasher Referral Program

If you use the services of one of our Flasher referral programs using our customer app (e.g. friends refer friends), the special data protection information and general terms and conditions of the referral program apply.

3. Integration of third-party services

We use third-party services for some functions in our mobile customer app. The corresponding services are mainly optional functions that must be explicitly selected or used by you. We have concluded contractual agreements with the respective providers for the provision or integration of your services and we do our best to ensure that third-party providers also provide transparent information about the extent of the processing of personal data and comply with data protection regulations.

3.1 Google Analytics for Firebase

We use Google Firebase in connection with the operation of our mobile customer app. Google Firebase is a service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This service includes various functions that enable us to analyze your in-app behavior. In this way, we can, for example, analyze your screen views, button clicks and/or the effectiveness of advertising measures. We can also determine which functions within our app are used frequently or rarely. For these purposes, Google Firebase stores, among other things, the number and duration of sessions, operating systems, device models, region and a range of other data. You can find a detailed overview of the data collected by Google Firebase at: Firebase Support .
In connection with the use of the service, it cannot be ruled out that your personal data will be transmitted to the USA. To protect your personal data, we have concluded an agreement with Google for order processing taking into account the standard contractual clauses. Google Firebase is used to optimize our mobile customer app. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f) GDPR. If you have given us your consent to use technologies that work like cookies, Art. 6 Para. 1 lit. f) GDPR is the relevant legal basis for the data processing taking place in this respect. Further information about Google Firebase can be found at: https://firebase.google.com/ and https://www.firebase.com/terms/privacy-policy.html

4. Communication with us

Contact between you and us can be established in different ways.

4.1 Push notifications

If you give us your consent, we will send you push messages to inform you, in particular, about products, function extensions and promotions that may be of interest to you. You have the option to revoke your consent at any time. You can revoke your consent to receive push notifications via the operating system of your device as follows, e.g. under iOS / Settings / Flasher App / Notifications or Android / Settings / Applications / Application Manager / Flasher App / Notifications. The legal basis for the processing of your data is your consent in accordance with Article 6 Paragraph 1 Letter a) GDPR. We use the Google “Firebase Cloud Messaging” service to send push messages. This service creates a so-called “Firebase Cloud Messaging Registration Token”, which uniquely identifies the app installation on your device and is used to recognize the message addressee. For more information about Google Firebase Cloud Messaging, see Firebase Cloud Messaging and Google's privacy policy at Google Privacy Policy . The settings on which topics you would like to receive messages are saved in connection with the anonymized token and kept until revoked by us.

4.2 Newsletters

When you register for our newsletter, your email address will be used for our own advertising purposes until you unsubscribe. You will receive regular information by email on current topics as well as emails on special occasions, for example special promotions. The emails can be personalized and individualized based on our information about you.
To register for our newsletter, unless you have given us your consent in writing, we use the so-called double opt-in procedure, which means we will only send you a newsletter by email if you have expressly confirmed this to us beforehand that we should activate newsletter sending. To do this, we will send you a notification email in which we will ask you to confirm that you would like to receive our newsletter by clicking on a link contained in this email.
The legal basis for processing your data is your consent in accordance with Article 6 Paragraph 1 Letter a) GDPR if you have expressly registered for the newsletter. Within the scope of the legal requirements, it may also be possible for you to receive newsletters, satisfaction inquiries or other advertising communications by email from us without your express consent because you have ordered goods or services from us, and we will use your email address in this context. address and you have not objected to receiving information by email. The advertising content is limited to goods or services similar to those already ordered. In this case, the legal basis is our legitimate interest in transmitting direct advertising in accordance with Article 6 Paragraph 1 Letter f) GDPR.
If you no longer wish to receive newsletters from us, you can revoke your consent at any time with effect for the future or object to further receipt of the newsletter. Simply use the unsubscribe link contained in every newsletter or send a message to us or our data protection officer.

4.3 Contact form

If you want to use the contact form in our mobile customer app, we will collect the personal data that you provide in the contact form, in particular your name and email address. We also store the IP address as well as the date and time of the request. We process the data transmitted via the contact form exclusively for the purpose of being able to answer your inquiry or concern. You can then decide for yourself what information you send to us via the contact form. The legal basis for the processing of your data is your consent in accordance with Article 6 Paragraph 1 Letter a) GDPR. After we have processed the matter, the data will initially be stored in case of any questions. Deletion of the data can be requested at any time, otherwise we will delete the data after the matter has been completely resolved; Statutory retention obligations remain unaffected.

4.4 Competitions

From time to time we offer competitions via our mobile customer app and other channels. You can register to take part in the competition on a voluntary basis; If necessary, completing tasks or submitting contributions may be a prerequisite for participation. When participating, you must provide contact details that we will use exclusively to process the competition. Unless otherwise regulated in the specific case, the data from the competition will not be merged with other data; Participation in the competition and the chances of winning are independent of other factors, such as the purchase of goods or the granting of optional consent to receive advertising. After the competition has ended, your data will be retained for a period of six months unless you request that the data be deleted earlier. The temporary storage serves to examine any inquiries and complaints. All participant data will then be deleted. The deletion does not include data that is stored for a longer period of time based on express agreement with the respective participant. This could, for example, be information about the winner. You are not obliged to make any such arrangements with us. Regardless of a corresponding agreement, the publication of participant data in anonymized form (Max M. from M.) is permitted. The legal basis for data processing is Article 6 Paragraph 1 Letter a) GDPR (consent in the context of participation in the competition) and Article 6 Paragraph 1 Letter b) GDPR (implementation of the competition).

5. Your rights and contact

We attach great importance to explaining the processing of your personal data as transparently as possible and also informing you about the rights to which you are entitled. If you would like more information or would like to exercise your rights, you can contact us at any time so that we can take care of your concerns.

5.1 Rights of those affected

You have extensive rights regarding the processing of your personal data. First of all, you have a comprehensive right to information and can, if necessary, request the correction and/or deletion or blocking of your personal data. You can also request that processing be restricted and you have the right to object. With regard to the personal data you provide to us, you also have the right to data portability. If you would like to assert one of your rights and/or receive further information about this, please contact our customer service. Alternatively, you can also contact our data protection officer.

5.2 Revocation of consent and objection

Consent once given by you can be freely revoked at any time with effect for the future. The revocation of consent does not affect the lawfulness of the processing carried out based on the consent before its revocation. The contact persons for this are also our customer service and our data protection officer. If the processing of your personal data is not based on consent but is based on another legal basis, you can object to this data processing. Your objection will lead to a review and, if necessary, termination of data processing. You will be informed of the result of the review and - if data processing should still be continued - you will receive further information from us as to why data processing is permitted.

5.3 Contact on data protection issues

If you have any questions regarding our handling of personal data or further information on data protection issues, our data protection officer and his team will be happy to assist you:
Flasher GmbH
Rechbauerstraße 31/2, 8010 Graz, Austria
Email: office@flasher.tech

5.4 Complaints

If you believe that our processing of your personal data is not in accordance with this privacy policy or applicable data protection regulations, you can complain at any time to our data protection contact. We will then examine the matter and inform you of the result of the examination.

6. Further information and changes

6.1 Links to other websites

Our mobile customer app may contain links to other online offers or websites. These links are usually marked as such. We have no influence on the extent to which the applicable data protection regulations are adhered to on the linked websites or the linked Internet presence. We therefore recommend that you also find out about the respective data protection declarations on other websites.

6.2 Changes to this privacy policy

The status of this data protection declaration is indicated by the date (below). We reserve the right to change this privacy policy at any time with future effect. A change occurs in particular in the event of technical adjustments to the mobile customer app or changes to data protection regulations. The current version of the data protection declaration is always available directly via the customer app. We recommend that you regularly inform yourself about changes to this data protection declaration.

As of: January 1, 2024